Terms and Conditions

 

Terms and Conditions for Residential Skip Bin Hire
Terms and Conditions for Residential Skip Bin Hire
Effective Date: April 11, 2025

Welcome to Wheelie Bin Services Limited. These Terms and Conditions (“Agreement”) govern your use of our skip bin hire services, whether booked online, by phone, or in person. By placing an order, as detailed in your Order Summary, you agree to these terms. Please read them carefully.

Definitions

In this Agreement:

  • Charges: Fees in your Order Summary, plus any additional costs (e.g., for overweight or contaminated bins), including GST unless stated otherwise.
  • Clean Fill Waste: Uncontaminated concrete, rocks, bricks, asphalt, clay, sand, soil, dust, dirt, or ceramic tiles, excluding General Waste or Prohibited Materials.
  • Garden Waste: Lawn clippings, hedge trimmings, weeds, or leaves, excluding General Waste, Clean Fill Waste, or Prohibited Materials.
  • General Waste: Household rubbish, excluding Prohibited Materials.
  • Order Summary: The service order you complete when booking.
  • Prohibited Materials: Items we cannot transport, listed in Clause 4.
  • Service Address: The delivery location in your Order Summary.
  • Skip Bin: The bin we provide for your hire.
  • Term: The hire period in your Order Summary, typically 7 days.
  • We, Us, Our: Wheelie Bin Services Limited.
  • You, Your: The customer named in the Order Summary.
  1. Booking and Hire Period
  • Our standard hire period is 7 days, with Charges outlined in your Order Summary.
  • Want a longer hire? Let us know at time of making your booking, and we’ll charge $10 per extra day. Extensions requested later cost $50 per day and are subject to our approval (see Clause 2.3).
  1. Delivery, Collection, and Extensions

2.1 Delivery and Collection

  • We aim to deliver and collect your Skip Bin on the agreed dates, but times may vary due to our schedule. We’ll keep you informed of any delays. Delays don’t entitle you to a refund or cancellation unless we fail to deliver within a reasonable time.
  • If a Skip Bin is overloaded or contains Prohibited Materials, we may delay collection until you fix the issue, and extra fees may apply (see Clauses 4–6).

2.2 Access for Delivery and Collection

  • You must ensure clear access for our trucks to deliver, inspect, and collect the Skip Bin. Access means:
    • A hard, flat surface at least 4m wide.
    • No overhead obstacles (e.g., powerlines, awnings) with 4m clear height.
    • Minimal pedestrian or vehicle traffic.
    • Safe exit for our driver without reversing onto busy roads.
  • If access isn’t provided, you may incur a call-out fee to cover our costs.

2.3 Extensions

  • Need the Skip Bin longer? Request an extension at least 24 hours before your collection date. If approved, we’ll charge $50 per day. We may decline extensions due to scheduling needs.
  1. Using Your Skip Bin

3.1 Your Responsibilities

  • Place only the correct waste type (General Waste, Garden Waste, or Clean Fill Waste) in the Skip Bin, as specified in your Order Summary.
  • Load waste safely and securely, complying with all laws.
  • Attach any signs or labels we provide.

3.2 What You Must Not Do

  • Overfill the Skip Bin (waste must not exceed the rim). This is a legal requirement for us to be able to transport the bin.
  • Light fires, add hot embers, ash, or dispose of Prohibited Materials.
  • Move the Skip Bin once placed—we’re not liable for damage if you do. We also may not be able to retrieve the bin from the new location when it has been filled.
  • Place Skip Bins on roads or footpaths without a council permit.

3.3 Skip Bin Ownership

  • We own the Skip Bin at all times. You must not sell, lend, or claim ownership of it.
  • Notify us immediately of any damage. You’re responsible for damage beyond normal wear and tear.
  1. Prohibited Materials and Contamination

4.1 Prohibited Materials
You must not place these items in any Skip Bin:

  • All Skip Bins: Asbestos, hazardous/toxic waste, liquids/paint, gas bottles (unless empty), lithium batteries, explosives, or anything illegal or unsafe for landfill.
  • General Waste Bins: Tyres (surcharge applies), large amounts of Clean Fill Waste or soil.
  • Garden Waste Bins: Cabbage tree leaves, bamboo, flax, large tree stumps/logs, animal waste.

4.2 Contamination

  • If your Skip Bin contains Prohibited Materials or the wrong waste type:
    • We may refuse collection until you remove the issue. You can do this onsite if our truck is present, or we’ll reschedule the collection. A call out fee will be charged.
    • If we collect a contaminated bin, you’ll pay a contamination fee starting at $500 (plus GST), depending on disposal costs (up to $4,000 for hazardous waste). We’ll provide a breakdown of the fee if applied.
  1. Weight Limits

Each Skip Bin has a weight allowance:

  • 4.5m³: 1.0 tonne
  • 7.0m³: 1.3 tonnes
  • 9.0m³: 1.6 tonnes
    If your bin exceeds this, you’ll pay $22 per 100kg over the limit, invoiced after collection.
  1. Payment
  • Pay the Charges in your Order Summary at booking, without deductions.
  • Extra fees (e.g., for overweight bins, contamination, or extensions) will be invoiced separately and are due within 7 days.
  • Unpaid amounts may incur interest at 2% per month, plus collection costs if we pursue overdue payments.
  1. Waste Ownership
  • General Waste, Garden Waste, and Clean Fill Waste become our property once we collect them. We may recycle Clean Fill Waste or dispose of it at our discretion.
  • Prohibited Materials remain your responsibility, even if we collect them.
  1. Liability

8.1 Your Liability

  • You’re responsible for:
    • All Charges, including extra fees for overweight or contaminated bins.
    • Damage to the Skip Bin (beyond normal wear and tear).
    • Losses we incur due to your failure to follow this Agreement (e.g., improper waste).
  • You’re not liable for our indirect losses (e.g., lost profits).

8.2 Our Liability

  • We’ll cover property damage we directly cause (e.g., to your driveway), up to $5,000 per incident, provided you notify us within 7 days. We’re not responsible for damage to underground pipes or access ways due to our vehicle’s weight, unless we’re negligent.
  • To the extent allowed by law, we’re not liable for indirect or consequential losses (e.g., business interruptions) or issues beyond our control (e.g., service delays).
  1. Privacy
  • We collect and use your personal information (e.g., name, address) to provide services, process payments, and contact you.
  • You can access or correct your information by contacting us. A small fee may apply for complex requests.
  • We comply with the Privacy Act 2020 and may share your details with third parties (e.g., credit agencies) for business purposes, like debt collection.
  1. Force Majeure

We’re not liable for delays caused by events beyond our control (e.g., floods, earthquakes, pandemics). We’ll work with you to maintain services where possible, and you’ll cooperate to ensure safe waste collection.

  1. Consumer Guarantees Act
  • If you’re hiring for personal use, the Consumer Guarantees Act 1993 applies, and your rights are protected.
  • For business use, we exclude these guarantees to the extent allowed by law, where fair and reasonable.
  1. Dispute Resolution
  • If you have a concern, contact us at skipbin@wbsl.nz. We’ll aim to resolve it within 14 days.
  • If we can’t agree, you may pursue mediation or other legal options, but we encourage open communication first.
  1. General
  • Changes to Terms: We may update these terms and will notify you via email or our website. Continued use of our services means you accept the changes.
  • Communication: Reach us at skipbin@wbsl.nz, by phone, or text. We’ll contact you via email, phone, or text as needed.
  • PPSA: You agree our ownership of Skip Bins is a security interest under the Personal Property Securities Act 1999. You waive verification statements and will help us protect our rights if requested.
  • Governing Law: New Zealand law applies, and disputes will be handled in New Zealand courts.

Contact Us
Wheelie Bin Services Limited
Email: skipbin@wbsl.nz

Phone: 07 888 4322

Terms and Conditions for Commercial Skip Bin Services
Terms and Conditions for Commercial Skip Bin Services

Welcome to Wheelie Bin Services Limited (“WBSL,” “we,” “us,” or “our”). These Terms and Conditions (“Agreement”) govern our skip bin hire and waste management services for commercial customers (“you,” “your,” or “the Customer”) paying on account via invoice. By ordering services, as outlined in your Order Summary, you agree to these terms. For questions, contact us at 0800 11 33 88 or skipbin@wbsl.nz.

Definitions

  • Charges: Fees in your Order Summary, plus any additional costs (e.g., for overweight or contaminated bins), including GST unless stated otherwise.
  • Clean Fill Waste: Uncontaminated concrete, rocks, bricks, asphalt, clay, sand, soil, dust, dirt, or ceramic tiles, excluding General Waste or Prohibited Materials.
  • Garden Waste: Lawn clippings, hedge trimmings, weeds, or leaves, excluding General Waste, Clean Fill Waste, or Prohibited Materials.
  • General Waste: Commercial and household rubbish, excluding Prohibited Materials.
  • Order Summary: The service order you complete via our website, phone, email, or in person.
  • Prohibited Materials: Items we cannot transport, listed in Clause 3.
  • Service Address: The delivery location in your Order Summary or agreed in writing.
  • Skip Bin: The bin we provide, including skip bins and hook bins.
  • Term: The hire period in your Order Summary or agreed in writing.
  • We, Us, Our: Wheelie Bin Services Limited.
  • You, Your: The customer named in the Order Summary.
  1. Ordering and Hire Options

1.1 How to Order

  • Order, exchange, or remove bins by emailing skipbin@wbsl.nz or calling 0800 11 33 88. Include a valid purchase order number and clear driver instructions.
  • We’ll confirm your order within 24 hours to ensure accuracy. You’re responsible for providing correct details, but we’re here to help clarify if needed.

1.2 Hire Options
We offer flexible hire periods to suit your business:

  • General Hire: Standard 7-day hire for one-off needs.
  • Regular Emptying: Weekly, fortnightly, or monthly emptying, as agreed in your Order Summary.
  • Project-Based Hire: Bins stay onsite for up to 30 days per delivery or emptying, ideal for ongoing projects (e.g., construction).
  • Hook Bin Hire: Standard 1-day hire for large waste volumes.
  • Custom Hire: Contact us to arrange tailored periods or schedules.
  • Extensions beyond the agreed period cost $10 per day for all hire types, unless we agree otherwise in writing.

1.3 Changes
Need to adjust your hire? Let us know at least 24 hours before collection. We’ll do our best to accommodate, subject to availability.

  1. Delivery, Collection, and Access

2.1 Scheduling

  • We aim to deliver and collect Skip Bins on the agreed dates and will notify you promptly of any delays. Delays don’t typically entitle you to refunds unless we fail to deliver within a reasonable time.
  • If a bin is overloaded or contains Prohibited Materials, we may delay collection until corrected, with extra fees possible (see Clauses 3–5).

2.2 Placement and Access

  • Ensure clear access for our trucks to deliver, inspect, and collect Skip Bins. This means:
    • A hard, flat surface at least 4m wide.
    • No overhead obstacles (e.g., powerlines, awnings) with 4m clear height.
    • Minimal pedestrian or vehicle traffic.
    • Safe exit for our driver without reversing onto busy roads.
  • Bins can’t be placed on roads or footpaths without a council permit. Contact us for permit guidance if needed.
  • If access is blocked, a call-out fee of $50–$200 may apply, based on our costs.

2.3 No Repositioning

  • Don’t move the Skip Bin once placed. We’re not liable for damage caused by your repositioning.
  1. Using Your Skip Bin

3.1 Permitted Waste

  • Use the Skip Bin only for the waste type in your Order Summary:
    • General Waste: Commercial and household rubbish.
    • Garden Waste: Lawn clippings, hedge trimmings, weeds, leaves.
    • Clean Fill Waste: Concrete, rocks, bricks, clay, sand, soil (uncontaminated).
  • Load waste securely, complying with all laws, and attach any signs we provide.

3.2 Prohibited Materials
Don’t place these in any Skip Bin:

  • All Bins: Asbestos, hazardous/toxic waste, explosives, biohazards, paints/solvents, fuels, bulk liquids, lithium batteries, gas bottles (unless empty), human effluent, odorous wastes.
  • General Waste Bins: Tyres (surcharge applies), large Clean Fill Waste or soil.
  • Garden Waste Bins: Bamboo, flax, large tree stumps, animal waste.

3.3 Contamination

  • If your bin contains Prohibited Materials or the wrong waste type:
    • We may pause collection until corrected. You can remove items onsite, or we’ll reschedule (a $100 call-out fee may apply).
    • If we collect a contaminated bin, a fee of $500–$4,000 (plus GST) applies, based on disposal costs. We’ll provide a cost breakdown.

3.4 Overfilling and Safety

  • Waste must not exceed the bin’s top edge per NZTA rules. Don’t light fires, add hot embers, or include flammable items. Overfilled or unsafe bins may be refused or incur extra fees.

3.5 Ownership and Care

  • We own all Skip Bins. You must not sell, lend, or claim ownership of them.
  • Notify us immediately of any damage. You’re responsible for damage beyond normal wear and tear.
  1. Weight Limits

Each Skip Bin has a weight allowance:

  • 4.5m³: 1,000 kg (1.0 tonne)
  • 7m³: 1,300 kg (1.3 tonnes)
  • 9m³: 1,600 kg (1.6 tonnes)
  • 30m³ Hook Bin: 6,000 kg (6.0 tonnes)
  • Hardfill Bins: No weight limit, provided contents fit within volume capacity and comply with Clause 3.

Exceeding the limit incurs a $22 fee per 100 kg over, invoiced after collection.

  1. Payment
  • Invoices are issued monthly, with payment due by the 20th of the following month (e.g., March invoice due April 20). Pay to Wheelie Bin Services Ltd, account 03-0363-0411466-000, using the invoice number and customer code.
  • Overdue payments incur 2% interest per month, calculated daily, plus any collection costs. We may suspend services or require cash payment until cleared.
  • Dispute invoices in writing within 14 days to skipbin@wbsl.nz. Undisputed amounts remain due on time.
  1. Waste Ownership
  • General Waste, Garden Waste, and Clean Fill Waste become our property once collected. We may recycle Clean Fill Waste or dispose of it at our discretion.
  • Prohibited Materials remain your responsibility, even if we collect them.
  1. Liability

7.1 Your Liability
You’re responsible for:

  • All Charges, including extra fees.
  • Damage to Skip Bins (beyond normal wear and tear).
  • Losses we incur due to your failure to follow this Agreement (e.g., improper waste).
    You’re not liable for our indirect losses (e.g., lost profits).

7.2 Our Liability

  • We cover property damage we directly cause, up to $10,000 per incident, if reported within 7 days. We’re not liable for damage to underground fixtures or access ways due to vehicle weight, unless we’re negligent.
  • To the extent allowed by law, we’re not liable for indirect or consequential losses (e.g., business interruptions) or issues beyond our control (e.g., service delays).
  1. Health and Safety
  • Comply with the Health and Safety at Work Act 2015 by ensuring:
    • Safe access and clear signage.
    • Secure waste to prevent spills or hazards.
    • Notification of site risks (e.g., construction activity).
  • Report any notifiable events (e.g., serious incidents) to us immediately.
  • Our drivers may refuse collection if conditions are unsafe. We ensure our team follows safety protocols and reports hazards promptly.
  1. Termination and Suspension
  • We may suspend or terminate services for non-payment, misuse, or other breaches, with at least 7 days’ notice where possible. Urgent issues (e.g., safety risks) may lead to immediate suspension.
  • If you become insolvent (e.g., enter liquidation), we may terminate services immediately.
  • Upon termination, arrange bin collection within 3 days, or extra fees apply. Outstanding Charges remain payable.
  1. Privacy
  • We collect and use your information (e.g., contact details, payment records) for invoicing, credit checks, and service delivery.
  • We comply with the Privacy Act 2020.
  1. Force Majeure

We’re not liable for delays caused by events beyond our control (e.g., floods, earthquakes, pandemics). We’ll work with you to maintain services where possible, and you’ll ensure safe access for collections.

  1. Consumer Guarantees Act

For business purposes, the Consumer Guarantees Act 1993 does not apply, to the extent permitted by law and where fair.

  1. Dispute Resolution
  • Have a concern? Email skipbin@wbsl.nz, and we’ll aim to resolve it within 14 days.
  • If we can’t agree, either party may pursue mediation before legal action. This doesn’t limit our right to recover unpaid Charges.
  1. General
  • Changes to Terms: We may update these terms and will notify you via email or our website. Continued use of services means you accept the changes.
  • Communication: Reach us at skipbin@wbsl.nz or 0800 11 33 88. We’ll contact you via email, phone, or text as needed.
  • PPSA: Our Skip Bin ownership is a security interest under the Personal Property Securities Act 1999. You waive verification statements and will help protect our rights if requested.
  • Governing Law: New Zealand law applies, with disputes handled in New Zealand courts.

Contact Us
Wheelie Bin Services Limited
Phone: 0800 11 33 88
Email: skipbin@wbsl.nz

Services Terms and Conditions for General Waste and Garden Waste Services
Services Terms and Conditions for General Waste and Garden Waste Services

Effective as of March 24, 2025

These Terms and Conditions (the “Agreement”) govern your use of our residential General Waste and Garden Waste collection services, ordered through our website, over the phone, or in person. By placing an order with us, as detailed in the Order Confirmation, you agree to be bound by this Agreement.

Definitions

  • Wheelie Bin: The wheelie bin(s) we supply for waste collection.
  • Charges: The rates and any additional fees specified in the Order Summary or incurred under this Agreement.
  • General Waste: Household rubbish, excluding Prohibited Material.
  • Garden Waste: Lawn clippings, weeds, foliage, leaves, and hedge trimmings, excluding Prohibited Material and items listed in Clause 11.
  • Prohibited Material: Explosive, hazardous, illegal, dangerous, or noxious items or substances we cannot collect, as listed in Clause 9 or advised by us.
  • Order Summary: The service order you complete, provided at booking.
  • Service Address: Your address in the Order Summary.
  • Service Schedule: The collection frequency specified in the Order Summary (e.g., weekly, fortnightly).
  • We, Us, Our: Wheelie Bin Services Limited.
  • You, Your: The customer named in the Order Summary.
  1. Ordering Services
  • You agree to use our services on an ongoing basis until cancelled per Clause 7.
  • You must provide an email address and mobile phone number you check regularly, as these are our primary communication methods.
  1. Wheelie Bin Delivery
  • If you don’t already have a Wheelie Bin, we’ll deliver it within 5 working days of payment and order confirmation.
  1. Scheduled Collections
  • We’ll empty your Wheelie Bin on the scheduled collection date or within 2 working days after, unless we notify you in advance (via email or text) of a change due to holidays, operational issues, or other circumstances.
  1. Collection Breaks & Bin Holds
  • Collection Breaks: Request a break at least 24 hours before a scheduled collection via phone or email. A credit will be applied to your next invoice. Breaks cannot be applied retroactively.
  • Bin Holds: Notify us via phone or email to place a bin on hold (max 6 months). To resume service, provide 24 hours’ notice before the next scheduled collection. The next invoice date will shift by the hold duration.
  1. Charges
  • Charges are based on your Service Address and include GST. A change in address may alter the price.
  • Extra Waste Fees:
    • Extra 240L General Waste bin empty: $20.00
    • Extra 120L General Waste bin empty: $10.00
    • Extra 240L Garden Waste bin empty: $11.50
    • Extra 660L bin empty: $75.00
    • Extra 1100L bin empty: $127.00
    • Per extra bag (council-issued size): $4.00
    • Overflow (lid not closed): $4.00
  • Garden Waste in General Waste: Up to $15.00, based on volume.
  • Overweight Fees:
    • 120L bin limit: 25kg; overweight charge: $5.00
    • 240L bin limit: 50kg; overweight charge: $10.00
    • 660L bin limit: 150kg; overweight charge: $30.00
    • 1100L bin limit: 250kg; overweight charge: $50.00
    • If a bin is too heavy to move, it’s considered overweight.
  • Service Changes:
    • Admin fee for frequency/address changes: $5.00
    • Delivery fee for bin size swaps: $20.00
  1. Payment
  • Pay in advance: annually, six-monthly, or three-monthly at order submission, or via Direct Debit (weekly, fortnightly, or 4-weekly) for pay-as-you-go.
  • Additional fees (e.g., overflow, overweight) will be invoiced separately, payable within 7 days.
  1. Cancelling Your Service
  • Notify us via phone or email with 30 days’ notice to cancel. No refunds are provided for prepaid annual, six-monthly, or three-monthly subscriptions ended early.
  • Post-cancellation, you must allow us access to retrieve our Wheelie Bin. If we cannot retrieve it, you’ll be invoiced for the replacement cost.
  1. Money-Back Guarantee
  • If we fail to deliver your bin or collect waste per Clause 3, we’ll refund the missed service fee. Contact us within 5 working days of the missed service via our website to claim.
  1. Using and Caring for Your Wheelie Bin
  • You Will:
    • Place your Wheelie Bin out by 7am on collection day, on the grass verge or berm, wheels and handle facing the road, clear of obstructions (e.g., trees, cars, poles).
    • Contain all waste inside with the lid closed.
    • For Garden Waste bins, include only approved organic waste (see Clause 11).
    • Keep 660L and 1100L bins on hard, flat ground (e.g., concrete) for easy maneuvering.
  • You Will Not:
    • Light fires or place hot embers/ash in the bin.
    • Include Prohibited Material: liquids, explosives, toxic/hazardous items (e.g., asbestos, acids, solvents, paints, unwrapped glass, grease, oil, concrete), animal carcasses/entrails, or bulky items (e.g., branches, steel bars). Animal faeces/kitty litter must be bagged for General Waste.
    • Overfill or exceed weight limits (120L: 25kg; 240L: 50kg; 660L: 150kg; 1100L: 250kg).
  1. Extra Collections
  • In some areas, you may request extra collections for General Waste or Garden Waste bins, subject to availability and public holiday restrictions. Contact us in advance for scheduling. Extra collections do not affect your regular Service Schedule.
  • Fees:
    • 240L Garden Waste: $11.50
    • 660L: $75.00
    • 1100L: $127.00
    • 240L General Waste: $20.00
    • 120L General Waste: $10.00
  1. Garden Waste
  • Approved Items: Lawn clippings, weeds, foliage, leaves, hedge trimmings.
  • Prohibited Items: Bamboo, flax, dirt/soil, rocks, animal faeces, household rubbish, newspaper, compost, cooked food, woodchips, stumps, or branches over 100mm in diameter.
  • If prohibited items are found, we may refuse collection or charge up to $15.00.
  1. On-Property Collection
  • Offered in exceptional circumstances at our discretion.
  • Place bins near the front of your property, avoiding steep driveways, narrow paths, or steps. Unlock gates and secure dogs.
  • We may refuse if the site is unsafe. We’re not liable for property damage during on-property collection.
  1. Liability
  • You’re liable for damage to our bins (excluding fair wear and tear) and direct losses we incur due to your non-compliance.
  • We’re not liable for damage to private roads or property during servicing.
  1. Overdue Accounts
  • Pay by the due date. Late payments incur a 5% monthly fee on outstanding amounts, plus legal/debt collection costs if action is required.
  1. Making Changes
  • To Terms: We may update terms, notifying you 28 days in advance via our website if changes detrimentally affect you. Continued use post-notice implies acceptance; otherwise, you may terminate.
  • To Charges: Price increases will be emailed 28 days in advance.
  • To Services: Service changes within our control will be notified 28 days in advance via email and website.
  • By You: Address/frequency changes incur a $5.00 admin fee; bin swaps incur a $20.00 delivery fee.
  1. Privacy
  • You authorize us to collect, store, and use your personal information for payment and service purposes, per the Privacy Act 2020. You may access or correct it (a fee may apply).
  1. Force Majeure
  • Neither party is liable for delays due to uncontrollable events (e.g., fire, flood, pandemic), provided reasonable care couldn’t prevent them. We may adjust collections, and both parties will cooperate to maintain service where feasible.
  1. Consumer Guarantees Act
  • If acquired for business purposes, the Consumer Guarantees Act 1993 does not apply, to the extent permitted by law and where fair. Where it applies, your rights remain unless limitation is reasonable.

 

Terms and Conditions for Recycling Services
Terms and Conditions for Recycling Services

Effective as of March 24, 2025

These Terms and Conditions (the “Agreement”) govern your use of our residential recycling services, including Mixed Recycling, Cardboard Only, and Mixed Glass services, ordered through our website, over the phone, or in person. By placing an order with us, as detailed in the Order Confirmation, you agree to be bound by this Agreement.

Definitions

  • Wheelie Bin: The wheelie bin(s) we supply for recycling collection.
  • Charges: The rates and any additional fees specified in the Order Summary or incurred under this Agreement.
  • Mixed Recycling: Plastics 1 (PET), 2 (HDPE), and 5 (PP), aluminum cans, steel tins, and cardboard, excluding Prohibited Material and contamination.
  • Cardboard Only: Clean, dry cardboard, excluding Prohibited Material and contamination.
  • Mixed Glass: Green, brown, and clear glass bottles and jars (whole, unbroken), excluding Prohibited Material and contamination.
  • Prohibited Material: Items or substances not permitted in the designated recycling service, as listed in Clause 9 or advised by us.
  • Contamination Charge: A fee for bins containing Prohibited Material or incorrect items (see Clause 9).
  • Order Summary: The service order you complete, provided at booking.
  • Service Address: Your address in the Order Summary.
  • Service Schedule: The collection frequency specified in the Order Summary (e.g., weekly, fortnightly).
  • We, Us, Our: Wheelie Bin Services Limited.
  • You, Your: The customer named in the Order Summary.
  1. Ordering Services
  • You agree to use our recycling services on an ongoing basis until cancelled per Clause 7.
  • You must provide an email address and mobile phone number you check regularly, as these are our primary communication methods.
  1. Wheelie Bin Delivery
  • If you don’t already have a Wheelie Bin for recycling, we’ll deliver it within 5 working days of payment and order confirmation.
  1. Scheduled Collections
  • We’ll empty your Wheelie Bin on the scheduled collection date or within 2 working days after, unless we notify you in advance (via email or text) of a change due to holidays, operational issues, or other circumstances.
  1. Collection Breaks & Bin Holds
  • Collection Breaks: Request a break at least 24 hours before a scheduled collection via phone or email. A credit will be applied to your next invoice. Breaks cannot be applied retroactively.
  • Bin Holds: Notify us via phone or email to place a bin on hold (max 6 months). To resume service, provide 24 hours’ notice before the next scheduled collection. The next invoice date will shift by the hold duration.
  1. Charges
  • Charges are based on your Service Address and include GST. A change in address may alter the price. Pricing for recycling services will be specified in your Order Summary.
  • Available Bin Sizes:
    • Mixed Recycling: 240L, 660L, 1100L
    • Cardboard Only: 240L, 660L, 1100L
    • Mixed Glass: 120L, 240L, 660L
  • Extra Waste Fees: Additional bins or collections beyond the Service Schedule incur fees (contact us for rates).
  • Contamination Fees:
    • Mixed Recycling: Up to $15.00 per bin if contaminated.
    • Cardboard Only: Up to $15.00 per bin if contaminated.
    • Mixed Glass: Up to $15.00 per bin if contaminated or containing broken glass.
  • Overweight Fees:
    • 120L bin limit: 25kg; overweight charge: $5.00 (Mixed Glass only)
    • 240L bin limit: 50kg; overweight charge: $10.00 (all services)
    • 660L bin limit: 150kg; overweight charge: $30.00 (all services)
    • 1100L bin limit: 250kg; overweight charge: $50.00 (Mixed Recycling and Cardboard Only)
    • If a bin is too heavy to move, it’s considered overweight.
  • Service Changes:
    • Admin fee for frequency/address changes: $5.00
    • Delivery fee for bin size swaps: $20.00
  1. Payment
  • Pay in advance: annually, six-monthly, or three-monthly at order submission, or via Direct Debit (weekly, fortnightly, or 4-weekly) for pay-as-you-go.
  • Additional fees (e.g., contamination, overweight) will be invoiced separately, payable within 7 days.
  1. Cancelling Your Service
  • Notify us via phone or email with 30 days’ notice to cancel. No refunds are provided for prepaid annual, six-monthly, or three-monthly subscriptions ended early.
  • Post-cancellation, you must allow us access to retrieve our Wheelie Bin. If we cannot retrieve it, you’ll be invoiced for the replacement cost.
  1. Money-Back Guarantee
  • If we fail to deliver your bin or collect recycling per Clause 3, we’ll refund the missed service fee. Contact us within 5 working days of the missed service via our website to claim.
  1. Using and Caring for Your Wheelie Bin
  • You Will:
    • Place your Wheelie Bin out by 7am on collection day, on the grass verge or berm, wheels and handle facing the road, clear of obstructions (e.g., trees, cars, poles).
    • Contain all recyclables inside with the lid closed.
    • Keep 660L and 1100L bins on hard, flat ground (e.g., concrete) for easy maneuvering.
    • For each service, include only approved items:
      • Mixed Recycling (240L, 660L, 1100L): Plastics 1 (PET), 2 (HDPE), 5 (PP), aluminum cans, steel tins, cardboard.
      • Cardboard Only (240L, 660L, 1100L): Clean, dry cardboard (e.g., boxes, free of tape, staples, or food residue).
      • Mixed Glass (120L, 240L, 660L): Green, brown, and clear glass bottles and jars (whole, unbroken).
  • You Will Not:
    • Light fires or place hot embers/ash in the bin.
    • Overfill or exceed weight limits:
      • 120L: 25kg (Mixed Glass only)
      • 240L: 50kg (all services)
      • 660L: 150kg (all services)
      • 1100L: 250kg (Mixed Recycling and Cardboard Only)
    • Include Prohibited Material or contaminants:
      • Mixed Recycling: Plastics 3, 4, 6, 7, glass, food waste, liquids, greasy/oily items (e.g., pizza boxes), hazardous materials (e.g., batteries, chemicals).
      • Cardboard Only: Wet/dirty cardboard, waxed cardboard, food waste, plastics, glass, hazardous materials.
      • Mixed Glass: Broken glass, ceramics, window glass, mirrors, light bulbs, plastics, lids/caps, hazardous materials.
  • If contaminated, we may refuse collection or charge up to $15.00 per bin to cover additional sorting or disposal costs.
  1. Extra Collections
  • In some areas, you may request extra collections for Mixed Recycling, Cardboard Only, or Mixed Glass bins, subject to availability and public holiday restrictions. Contact us in advance for scheduling and rates specific to your bin size:
    • Mixed Glass: 120L, 240L, 660L
    • Mixed Recycling and Cardboard Only: 240L, 660L, 1100L
  • Extra collections do not affect your regular Service Schedule.
  1. Recycling Disposal
  • We aim to process Mixed Recycling, Cardboard Only, and Mixed Glass for recycling. However, if items are contaminated or markets are unavailable, we may dispose of them via alternative methods or landfill at our discretion.
  1. On-Property Collection
  • Offered in exceptional circumstances at our discretion.
  • Place bins near the front of your property, avoiding steep driveways, narrow paths, or steps. Unlock gates and secure dogs.
  • We may refuse if the site is unsafe. We’re not liable for property damage during on-property collection.
  1. Liability
  • You’re liable for damage to our bins (excluding fair wear and tear) and direct losses we incur due to your non-compliance (e.g., contamination).
  • We’re not liable for damage to private roads or property during servicing.
  1. Overdue Accounts
  • Pay by the due date. Late payments incur a 5% monthly fee on outstanding amounts, plus legal/debt collection costs if action is required.
  1. Making Changes
  • To Terms: We may update terms, notifying you 28 days in advance via our website if changes detrimentally affect you. Continued use post-notice implies acceptance; otherwise, you may terminate.
  • To Charges: Price increases will be emailed 28 days in advance.
  • To Services: Service changes within our control will be notified 28 days in advance via email and website.
  • By You: Address/frequency changes incur a $5.00 admin fee; bin swaps incur a $20.00 delivery fee.
  1. Privacy
  • You authorize us to collect, store, and use your personal information for payment and service purposes, per the Privacy Act 2020. You may access or correct it (a fee may apply).
  1. Force Majeure
  • Neither party is liable for delays due to uncontrollable events (e.g., fire, flood, pandemic), provided reasonable care couldn’t prevent them. We may adjust collections, and both parties will cooperate to maintain service where feasible.
  1. Consumer Guarantees Act
  • If acquired for business purposes, the Consumer Guarantees Act 1993 does not apply, to the extent permitted by law and where fair. Where it applies, your rights remain unless limitation is reasonable.